Unsupported Browser Detected

The Lenovo Support website supports Microsoft Internet Explorer 10+, Mozilla Firefox 29+, Chrome 34+ and any other modern web browser.

      App folder is missing after restoring to factory default


      Customer did system recovery using DVD-R recovery sets made by OKR.
      After system recovery completed, customer found that application folder of drive "D" disappeared.


      Affected configurations

      The symptom above may occur to the following systems:

      All Idea Laptops preinstalled with OKR 7.0



      This is original design instead of bug.

      Lenovo factory needs to put one folder (ex. driver) in hidden partition.

      The process is shown as below:

      1. OKR 7.0 will reset the partition and format C: and D:

      2. Do factory restore for C:

      3. Copy the define folder from hidden partition to D:


      Note: There is only one folder can be copied to D: after factory reset.

      In case that some customers do not want to use preload OS, put the driver folder in D:



      Was this information helpful?

      Your feedback helps to improve this site.

      • Alias ID: IN20121029-001
      • Document ID: HT075527
      • Last Updated :26 Mar 2014
      • © 2016 Lenovo