When the user views the first page of the PowerProducer Help file, there is a Web link to the full manual in PDF format. If the user clicks on this link to download the manual and closes the Help window before the download completes, then PowerProducer crashes.
The above symptom is associated with, but not limited to, the following systems:
The system is configured with:
This crash is a failure in the Microsoft urlmon.dll provided with Microsoft Windows 8. It is one of a general class of errors in Microsoft Windows 8 associated with Internet Explorer tools used by external programs. Microsoft will not resolve this issue.
This is a limitation of Microsoft Windows 8.
The user should not close the Help window while the file is downloading.