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      Unable to open YouCam

      SYMPTOM:

      Unable to open YouCam

      AFFECTED CONFIGURATIONS:

      The above symptom may occur on the following systems:

      All IdeaLaptops

      VALID REGIONS/COUNTRIES:

      Worldwide

      SOLUTION:

      The error messageappears as"YouCam cannot connect to webcam (easy camera) try capturing with another capturing devices or close application that may be using webcam and restart YouCam". This error message is due to the driver confliction.

      Checking in "Device Manger" if there are two drivers found for camera under imaging devices and uninstalling the generic driver to fix this issue. See Fig.1:

      Fig.1

      TRADEMARKS:

      Lenovo, Lenovo 3000, IdeaCentre and IdeaPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

      Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

      Other company, product, or service names may be trademarks or service marks of others.

      Document ID:

      IN20110503-006

      Last modified:

      2011-05-03

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      • Alias ID: 13044886252642
      • Document ID: HT071845
      • Last Updated :25 Feb 2015
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