Camera does not work in skype


Lenovo EasyCamera is detected in skype video options but when initiating video call, an error occurs: "Your camera is not supported".

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • Lenovo, Idea and Think laptops
Affected Systems
  • IdeaPad 100
Applies to
  • Windows 8.1, Windows 7


1. Uninstall Lenovo EasyCamera driver

In Windows 7, go to Start -> Control Panel -> Programs (View by Category)-> Uninstall a program. Then, locate Lenovo EasyCamera and right-click on it and select Uninstall.

How to uninstall a program

In Windows 8.1, from the Windows Start Screen, search and select Uninstall a program. Locate Lenovo EasyCamera, right-click on it and select Uninstall.

Uninstall app

2. Download and install camera driver

Go to, select your Model, click “go”. You will see all the drivers, download and install the corresponding camera driver.

Driver download

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  • Alias ID: 1291259739472
  • Document ID: HT070440
  • Last Updated :21 May 2015
  • © 2015 Lenovo