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      Unable to remove user account password after installing "Port Locker"

       

      SYMPTOM:

      When removing the password of user account in Control Panel, it prompted that: Windows cannot remove the password. Password and/or account policies require the account with a password.

       

      For Windows XP:

       

       

       

       

       

      Fig.1

       

      For Windows 7:

       

       

       

      Fig.2

       

      AFFECTED CONFIGURATIONS:

      The above symptom may occur on the following systems:

      IdeaPad V360

      Lenovo V460

        

      Under the following operating systems:

      Microsoft Windows XP

      Microsoft Windows 7

       

      VALID REGIONS/COUNTRIES:

      Worldwide

       

      SOLUTION:

      The root cause is the installation of Port Locker.

       

       

       

      Fig.3

       

      When installing this software, it hints the password you’ve created will become your Windows password. Removing password will be prohibited.

       

       

       

       

      Fig.4

       

      To resolve this issue, you will need to uninstall Port Locker:

      In windows XP, click “Start” --> “Control Panel” --> “Add or Remove Programs”

      In Windows 7, click “Start” --> "Control Panel” --> “Uninstall a program” under “Programs” view by Category.

       

      TRADEMARKS:

      Lenovo, Lenovo 3000, IdeaCentre and IdeaPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

       

      Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

       

      Other company, product, or service names may be trademarks or service marks of others.

       

       

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      • Alias ID: IN20111227-002
      • Document ID: HT069124
      • Last Updated :26 Mar 2014
      • © 2015 Lenovo