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      Unable to connect to a wireless network

      Symptom

      You are unable to connect to a wireless network. The root cause might be:

      • Wireless is not enabled
      • Random registry error
      • Malware might be on computer
      • Router firmware might be out of date or network adapter driver might need to be updated

      SOLUTION:

      1. Enable the wireless correctly. Refer to "How to enable/disable WLAN/Bluetooth"
      2. Restart computer. Run antivirus.
      3. Using a wired connection, download and install the latest drivers for the router and network adapter as needed.
      4. Try to connect a different device to the network (tablet, other computer, or smartphone)
      5. Connect to another network
      6. If this issue still exists, please contact Lenovo local servicer provider for further diagnosis.

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      • Alias ID: IN20091027-023
      • Document ID: HT062592
      • Last Updated :25 Jan 2016
      • © 2015 Lenovo