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      Unable to connect to a wireless network

      Symptom

      You are unable to connect to a wireless network. The root cause might be:

      • Wireless is not enabled
      • Random registry error
      • Malware might be on computer
      • Router firmware might be out of date or network adapter driver might need to be updated

      SOLUTION:

      1. Enable the wireless correctly. Refer to "How to enable/disable WLAN/Bluetooth"
      2. Restart computer. Run antivirus.
      3. Using a wired connection, download and install the latest drivers for the router and network adapter as needed.
      4. Try to connect a different device to the network (tablet, other computer, or smartphone)
      5. Connect to another network
      6. If this issue still exists, please contact Lenovo local servicer provider for further diagnosis.

      Related Links

      No Wi-Fi/Wireless Available after Windows 10 Update from Windows 7, 8, or 8.1.

      Wireless signal drops frequently

      How to enable Wireless in BIOS

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      • Alias ID: IN20091027-023
      • Document ID: HT062592
      • Last Updated :13 Apr 2016
      • © 2016 Lenovo