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      Desktop Super Multi-Burner (0A65618), Bluray burner (45K1675) - Disc burn process cannot be started on DVD movie Factory 7 on Windows 7 when Windows Explorer is open

      Symptom

      Disc burning process canot be started on DVD Movie Factory 7 (DMF7) on Windows 7 when Windows Explorer is open.

      Reproduce procedure:

      1. Open DMF7.
      2. Keep Windows Explorer open.
      3. Try to burn data to a re-writeable disc.
      4. A warning message will pop up to say The burner is busy for another application and the burn process cannot be started. -- Issue
      Affected configurations

      Affected Operating system: Windows 7

      Affected optical drives:

      • Desktop Super Multi-Burner: Marketing part number 0A65618
      • Bluray burner: Marketing part number 45K1675

      Affected software: Corel DVD Movie Factory SE 7.00.30091.0/7.00.40498.0

      Solution
      1. Temporary workaround: Close Windows Explorer and try again. (Issue will happen again next time)
      2. Permanent workaround: Click Start > My Computer > Organize > Layout > uncheck the Navigation pane > close all Explorer windows (Issue won't happen again any more)
      Additional information

      Issue will only occur on the affected optical drives on Windows 7 systems.

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      • Alias ID:
      • Document ID: HT051765
      • Last Updated :17 Jun 2014
      • © 2015 Lenovo