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      How can I get a Product Recovery CD or DVD?

      Description

      A recovery media is a general term for media containing a backup of the original factory condition or a favored condition of a computer as configured by an original equipment manufacturer (OEM) or an end-user. OEM media allows the user to reformat the hard drive and reinstall the operating system and pre-loaded software as it was when it was shipped. 

      Some Lenovo machines have a separate partition on the hard drive. This partition contains the factory installed system and program files (Product Recovery program). The Product Recovery program runs independently of the operating system. We have covered this process below

      Applicable Brands

      • All Lenovo Desktops and Laptops

      Applicable Systems

      • All

      Operating Systems

      • All

      Solution

      A. How can I get the recovery media CD/ DVD ?

      Method 1: Download the files to create a recovery disk

      This options is only available with selective machines that was manufactured with factory downgraded system. Please follow link on the document to check if your device is eligible and follow the instructions on how to download files to recover to factory default

      Lenovo Digital Download Recovery Service (DDRS)

      Note: If you machines is no eliglbe for files to be downloaded please follow step B

      Method 2: Request for a CD or DVD

      EMEA region please visit this online portal to place a request https://www.lenovorecovery.com/Extranet/Home.aspx

      Other regions contact the Support Center

      B. How do restore to factory default settings using the backup partition

      Some Lenovo machines have a separate partition on the hard drive. This partition contains the factory installed system and program files (Product Recovery program). The Product Recovery program runs independently of the operating system.

      Introduction to Lenovo OneKey Recovery 4.0 Restoring System for Desktops – ( Idea\Lenovo machines )

      How to use the pre-boot service partition to recover your software – ( Think Machines )

      Related Links

      How to create USB Recovery Media for Windows 8/8.1 to recover a Think system

      How to create USB Recovery Media for Windows 8/8.1 to recover an Idea system

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      • Alias ID: MIGR-4M7HWZ
      • Document ID: HT035659
      • Last Updated :29 Apr 2016
      • © 2015 Lenovo