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      Microsoft Office 2010 Starter installation fails after restoring with Recovery and Restore (RnR) application - All ThinkCentre, All ThinkStation, All Lenovo 3000, All ThinkPad

      Symptom

      The user may see one of the following error messages when installing Microsoft Office 2010 Starter after restoring with Recovery and Restore application on Windows 7 64-bit system.

      Microsoft Office error message

      or

      Microsoft Office error message 2

      Affected configurations

      The above symptom is associated with, but not limited to, the following systems:

      • All ThinkCentre
      • All ThinkStation
      • All Lenovo 3000
      • All ThinkPad

      Applies to

      • Microsoft Windows 7

      Additional Information:

      • Create a backup with Recovery and Restore application (all settings are default) before Office 2010 Starter installation.
      • Restore from the backup with Recovery and Restore application (all settings are default).
      • After rebooting, launch Start Menu -> All Programs -> Microsoft Office 2010 -> Use -> Start to install Office 2010 Starter.
      Fix

      None. Do not replace any hardware for this issue.

      Workaround

      Please activate Microsoft Office 2010 by following the steps below:

      1. Launch Start Menu
      2. Click All Programs
      3. Select Microsoft Office 2010
      4. Activate with purchased product key.

       

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      • Alias ID: SF10-D0114
      • Document ID: HT004916
      • Last Updated :17 Jun 2014
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