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      Logging in to the operating system using a fingerprint fails when the computer name is changed - All ThinkPad with the Lenovo Fingerprint Software installed.

      Symptom

      The user cannot log in to the operating system using a fingerprint after changing the computer name and restarting the computer.

      Affected configurations

      All ThinkPad® computers with the Lenovo Fingerprint Software installed.

      Solution

      To solve the problem, use your password to log in to the operating system and then re-enroll fingerprints.

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      • Alias ID: MIGR-72409
      • Document ID: HT003995
      • Last Updated :03 Mar 2015
      • © 2016 Lenovo