Unsupported Browser Detected

The Lenovo Support website supports Microsoft Internet Explorer 10+, Mozilla Firefox 29+, Chrome 34+ and any other modern web browser.

      The user may encounter an error message when reinstalling Microsoft Office Starter 2010 - ThinkCentre, ThinkStation, ThinkPad, Value Line

      Symptom

      The user may encounter the following error message when trying to reinstall Microsoft Office Starter 2010:

      error message

      Affected configurations

      The above symptom is associated with, but not limited to, the following systems:

      • All ThinkStation systems.
      • All ThinkCentre systems.
      • All Value Line (Lenovo 3000) systems.
      • All ThinkPad systems.

      Applies to:

      • Microsoft Windows 7
      • Microsoft Windows Vista
      Additional information

      To recreate the issue:

      1. Install "Microsoft Office Starter 2010" by:
        Start Menu -> All Programs -> Microsoft Office 2010 -> Use -> Open
      2. Remove R: drive by:
        Control Panel -> Programs -> Programs and Features -> Microsoft Office Click-to-Run 2010 -> Uninstall
        "Microsoft Office Starter 2010" will be removed as well.

        The user may remove "Microsoft Office Starter 2010" prior to removing R: drive by:
        Control Panel -> Programs -> Programs and Features -> Microsoft Office Starter 2010 -> Uninstall
      3. Reinstall Microsoft Office Starter 2010, by repeating step #1 above.
      Solution

      The user may need to import the following registry files before reinstalling "Microsoft Office Starter 2010" by completing the following steps:

      1. Start Notepad.
      2. Copy and paste the following text into Notepad:

        Click here to download the registry file for 32-bit systems
        For 32-bit system:
        Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\CVH\Override] "DriveLetter"="R:"

        Click here to download the registry file for 64-bit systems
        For 64-bit system:
        Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\14.0\CVH\Override] "DriveLetter"="R:"
      3. Save the text to your working folder as DriveLetter.reg
        Note: Please ensure that you save the file without the .txt extension. The file's extension should be .reg.
      4. Exit Notepad.
      5. Double click DriveLetter.reg and select Yes to continue importing the registry file.

      Was this information helpful?

      Your feedback helps to improve this site.

      • Alias ID: SF10-D0073
      • Document ID: HT003857
      • Last Updated :17 Jun 2014
      • © 2016 Lenovo