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      ThinkVantage (UPEK) Fingerprint reader does not work on systems running the Windows 7 operating system and SafeGuard Enterprise (SGN) 5.50 - ThinkPad, ThinkCentre, ThinkStation

      Symptom

      Using fingerprint swipe for Preboot authentication will not work when using ThinkVantage (UPEK) Fingerprint software 5.9.x and SafeGuard Enterprise (SGN) 5.5 on Windows 7 systems.

      Note:

      This issue does not affect systems with AuthenTec Fingerprint devices.

      Affected configurations

      The following Lenovo systems running Microsoft Windows 7 with a UPEK fingerprint device using ThinkVantage Fingerprint software 5.9.x:

      • All ThinkCentre systems
      • All ThinkStation systems
      • ThinkPad G40, G41
      • ThinkPad R50, R50e, R50p, R51, R51e, R52
      • ThinkPad R60, R60e, R60i, R61, R61e, R61i
      • ThinkPad S30, S31
      • ThinkPad SL300, SL400, SL500
      • ThinkPad T20, T21, T22, T23, T30, T40, T40p, T41, T41p, T42, T42p, T43, T43p
      • ThinkPad T60, T60p, T61, T61p
      • ThinkPad T400s, T410, T410s, T510
      • ThinkPad W510, W701
      • ThinkPad X32
      • ThinkPad X40, X41, X41 Tablet
      • ThinkPad X60, X60 Tablet, X60s, X61, X61 Tablet, X61s
      • ThinkPad X201, X201i, X201s, X201 Tablet, X300
      • ThinkPad Z60m, Z60t, Z61e, Z61m, Z61p, Z61t

       

      Solution

      Customers that want to use fingerprint for preboot authentication with SafeGuard Enterprise (SGN) 5.50 should install ThinkVantage (UPEK) Fingerprint software version 5.8.5.6014 using the following URL:

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      • Alias ID: MIGR-68490
      • Document ID: HT003663
      • Last Updated :17 Jun 2014
      • © 2016 Lenovo