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      An error message pops up when the user is trying to get new updates using ThinkVantage System Update in Windows Vista SP2 environment

      Symptom

      For a computer installed with the Microsoft Windows Vista Service Pack 2 (SP2) operating system, when the user tries to use the ThinkVantage System Update program to get new updates, a window displays, saying "Your copy of System Update needs to be updated. Click OK to begin updating System Update." A little while after you click OK, an error message is displayed, saying "An error occurred while gathering user information."

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      This is because the current ThinkVantage System Update program does not support Windows Vista SP2.

      Affected configurations
      • All ThinkPad systems
      • All Lenovo 3000 Notebook systems

      Solution

      You can download the ThinkVantage System Update Patch for Microsoft Windows Vista Service Pack 2 to fix this issue.
      http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-72758

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      • Alias ID: MIGR-72889
      • Document ID: HT001464
      • Last Updated :17 Jun 2014
      • © 2015 Lenovo