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Cannot open camera on Ideapad 310 running Windows 10

Cannot open camera on Ideapad 310 running Windows 10

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Cannot open camera on Ideapad 310 running Windows 10

Symptom

The camera does not open on ideapad 310. The driver has been updated. The laptop displays a message that the device is working properly. Privacy is on.

Camera

Device Manager

Camera settings

Applicable Brands

ideapad

Applicable Systems

ideapad 310

Operating Systems

Windows 10

Workaround

Use the following steps to uninstall and reinstall the driver.

Note: It is important to delete the existing driver in case it is corrupted, or Windows will keep using the one that is already installed.

  1. Right-click the camera in Device Manager, select Uninstall, check the box to delete driver software for this device, and then click next.
    Device Manager
  2. Once complete, right-click anywhere within Device Manager, and select Scan for Hardware Changes (or do so from the Action pull-down menu), and let Windows re-detect your camera and install a driver.
    Scan for hardware changes
Document ID:HT505378
Original Publish Date:10/10/2017
Last Modified Date:10/01/2024
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