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      Troubleshooting mouse, TrackPoint, or UltraNav issues - ThinkPad

      Some of these steps may not apply to your computer. Test the pointing device or mouse after performing each step.

      1. Verify that an external mouse is connected properly to the USB PORT
        1. Notes:
          A USB port and an operating system with USB support is required to attach a USB interface external mouse to a ThinkPad system.
      2. Verify that the external mouse is working properly.
        1. Connect the external mouse to another computer and test its functionality.
        2. Cleaning your mouse may help improve pointer movement with some mice that have a ball that tracks movement.
        3. Replacing the batteries in your mouse may help improve pointer movement with some mice that are wireless.
        4. Inspect the USB cable for cuts or twists.  Either can lead to a non-functioning mouse
      3. Verify that the internal TrackPoint or UltraNav is Enabled in BIOS and in Windows.
        1. BIOS Instructions:
          1. Power on your ThinkPad
          2. Press F1 to enter System Setup
          3. Select Config, then Keyboard/Mouse
          4. Verify that TrackPoint and TouchPad are both set to Enabled
          5. Press F10 to save and exit, press enter to select yes to Save configuration
            changes and exit now
        2. Windows Instructions:

          Windows 7:
          1. Open the Start Menu
          2. Open Control Panel
          3. Under View by, click either Large icons or Small icons to view a list of all Control Panel items.
          4. Choose Mouse
          5. A pop up screen of Mouse Properties
          6. Choose UltraNav tab or ThinkPad tab
            Note: If your system doesn't have ThinkPad or UltrNav tab, need to install Synaptics ThinkPad UltraNav
          7. Ensure that both TrachPoint and TouchPad are enabled by placing a checkmark in the enable box or make sure "Use TouchPad or TrackPoint" is selected.

          Windows XP:
          1. Open the Start Menu
          2. Open Control Panel
          3. Select Printers and Other Hardware
          4. Select Mouse
          5. Select the UltraNav tab
          6. Ensure that both TrachPoint and TouchPad are enabled by placing a checkmark in the enable box.
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      • Alias ID: MIGR-4YQKLP
      • Document ID: HT080227
      • Last Updated :29 Apr 2016
      • © 2016 Lenovo