Affected ThinkPad and ThinkCentre systems that were updated to Microsoft Windows 8.1 prior to October 28, 2013 may no longer boot. Microsoft Windows 8.1 will hang at a black screen with a visible mouse pointer. Although the mouse pointer can be moved around the screen, it is not possible to log into the system.
The above symptom is associated with, but not limited to, the following systems:
Affected Systems (machine types, model types):
|System is configured with|
Microsoft Windows 8 that is upgraded to Windows 8.1
Microsoft Windows 8.1
To resolve the issue, boot into Safe Mode to uninstall and delete the AMD display adapter driver from Device Manager. Then, reboot into Windows and run Windows Update to automatically install the proper AMD display adapter driver.
This situation occurs due to an issue with Microsoft Windows Update prior to October 28, 2013. Starting on October 29, 2013, the issue with Windows Update is resolved. The intent of this document is to help users recover their affected PC that was updated to Microsoft Windows 8.1 prior to October 28, 2013.
The affected systems all have dual AMD-Intel graphics.
Windows Update should install AMD display driver 126.96.36.1990 (or later) and Intel display driver 10.18.10.3316 (or later). The issue occurred when the Intel display driver was updated by Windows Update but compatible AMD display driver was not installed.
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Other company, product, or service names may be trademarks or service marks of others.