Product Warranty and Other Agreements
How to find information about Product Warranty and Other Agreements
How to find information about Product Warranty and Other Agreements
The following sections have information about Lenovo warranties and other agreements.
Lenovo Personal Computing Devices
Limited Warranty for PC devices
For customers, who purchased personal computing device from Lenovo and have its original limited warranty (base warranty).
- Lenovo Limited Warranty-02 (LLW-02) for Lenovo products sold on or after January 1, 2012
Archive of Lenovo Statement of Limited warranty
Note:
- Warranty Period for all Lenovo batteries, stylus, and digitizer pens are limited to 12 months unless otherwise specified. This means that Lenovo will provide warranty service without charge for batteries, stylus, and digitizer pens during the 12 months of the warranty period.
- Warranty service may not be available in all locations and may differ from location to location.
- For accessory, be sure to retain your proof of purchase and packing material. They might be required to receive warranty service.
Lenovo Services Agreement for PC devices
For customers, who purchased personal computing device from Lenovo and also purchased additional services ex: warranty extension, upgrade or other services (Accidental Damage Protection, Keep Your drive, etc.)
- Lenovo Personal Computing Devices Services Agreement for Lenovo PC devices sold on or after February 1st, 2017.
- Provides Agreement for upgrades, extensions, other services with country-specific services
Archive of Lenovo Services Agreements
Regional Specific Services Agreements
For customers, who purchased product from Lenovo and also purchased regional specific product that is not included in the Lenovo Personal Computing Services Agreement.
- Customer-Induced Damage Guidelines
- (LCD) Replacement For Defective Pixels
- Display (LCD) Replacement For Defective Pixels - ThinkPad (Note: This policy is only for ThinkPad products)
- Lenovo LCD Flat Panel Displays (Commercial and Consumer Monitors and All-In-One Desktops) - Pixel Policy (Note: This policy is only for Lenovo LCD Flat Panel Display products)
- Display (LCD) Replacement For Defective Pixels - idea / Lenovo /Thinkbook laptops and tablets (Note: This policy is only for idea / Lenovo laptop and tablet products)
Archive of Regional Specific Services Agreements
- Lenovo Premier Support Services Agreement (Austria, France, Germany, Switzerland and United Kingdom only) for Lenovo products sold prior to February 1st, 2017
- Screen Protection Services Agreement (South Africa only) for Lenovo products sold prior February 1st, 2017
- Terms & Conditions of Onsite Advanced Exchange Services Agreement
Lenovo License Agreement
Lenovo Data Center Groups
Statement of Limited Warranty for DCG
- Limited warranty for all Data Center Group (DCG) products sold after January 1, 2017
Archive of Lenovo Statement of Limited warranty
Lenovo Services Agreement for DCG
Lenovo License Agreement for DCG
- License Agreement for Machine Code for System x Servers and IBM System Storage Display
- Lenovo License Information Documents
Lenovo TruScaleTM Terms and Conditions for the TruScale End User
Lenovo Smartphones
Other Lenovo Agreements
- International Warranty Service (IWS) Terms and Conditions - Server, Storage Data Center Products
- Lenovo Limited Warranty for Storage and Accessory products
- Lenovo Software as a Service Cloud (SaaS) Agreement and Microsoft Customer Agreement
- International Warranty Service (English) - Notebook, Desktop, Workstation PC Products (sold after September 15, 2017)
- Lenovo Device Intelligence (LDI) Terms and Conditions
- Lenovo Device Intelligence (LDI) Plus Terms and Conditions
- Lenovo Asset Recovery Services (ARS) Terms and Conditions
- Lenovo Live Assistant (LLA) Terms and Conditions
- Lenovo Configuration Services: Lenovo Software Privacy Statements and Personal Data Disclaimer
- Lenovo Cloud Deploy: Terms of Service
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