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Fingerprint is not working after upgrade to Windows 10 - ThinkPad

How to resolve issues when Fingerprint does not work after upgrading to Windows 10 - ThinkPad

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How to resolve issues when Fingerprint does not work after upgrading to Windows 10 - ThinkPad

Symptom

Fingerprint does not work after upgrading to Windows 10.

Applicable Brands

ThinkPad

System Is Configured With

Fingerprint reader

Operating System

Windows 10

Solution

  1. Remove the Fingerprint Reader software.
    1. Search for and select Control Panel.
      Control Panel
    2. From Control Panel (View by: Category), choose Programs.
      Programs
    3. Select Programs and Features.
    4. Select Uninstall a program. Right-click the application name from the list (such as Lenovo Fingerprint Manager Pro) and select Uninstall.
    5. Perform the instructions displayed to uninstall the software.
  2. Set up fingerprints in Windows Hello in Windows 10. See the following Microsoft link for more information:
    Learn about Windows Hello and set it up

If issues still occur with the Fingerprint software, try updating drivers.

  1. Uninstall the Synaptics device from Device Manager.
  2. Type and select Device Manager in Search.
    Device Manager
  3. Expand the Biometric Devices section.
    Biometric Devices
  4. Right-click the Synaptics device and select Uninstall (check the also remove all the software attached to this device option, if available).
  5. Install the driver package from our web site or use Lenovo System Update or Lenovo Vantage. For more information, see: Popular Topics: Drivers, Drivers Update.
    Updates are also available with the automatic scan option:
    1. Go to https://support.lenovo.com.
    2. Select Detect Product.
      Detect Product
    3. Select Drivers & Software.
    4. Select Scan Now under Automatic Updates and scan for updates.
      Automatic Update
  6. In Device Manager, right-click the top of the tree and select Scan for hardware changes. After a while the unknown device should be recognized as the Synaptics device.
  7. Restart the computer.
Document ID:HT104227
Original Publish Date:09/29/2015
Last Modified Date:02/04/2025
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