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Submit a PC Service Request

Steps and instructions to submit a PC Service Request

Identify Your Device
To be sure this content applies to the device you need information on, please enter your serial number or select your product. or Browse Product

Steps and instructions to submit a PC Service Request

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Use the following steps to submit a request:

  1. Go to https://pcsupport.lenovo.com/servicerequest.
  2. Fill in the serial number first. Your serial number is required to submit a ticket.
  3. Verify that the country is correct. Select Next.
    Submit an eTicket
  4. If this is about a current case, fill in the case reference number. If not, leave this field blank.
  5. If you ran Lenovo Diagnostics and have an error code, enter the code into the Diagnostic Code field. If not, leave this field blank.
  6. Type a description of the issue. Click Next when finished.
    Additional information
  7. Fill in your name, email address, phone number, and phone number extension (if you have an extension).
  8. Fill in onsite information if you cannot be contacted directly (for example, at a business). If the Onsite Contact Information is the same as the Customer Contact Information, select Copy from customer contact information.
  9. Select the call back options.
  10. Type the shipping address where the machine is located under Address for Machine Location. Start by typing the street address and select from the list of addresses. Select Next when finished.
    Contact Details
  11. Verify the information. Change any incorrect information by selecting Edit. If the information is correct, select Submit.
    Review

    Submit

Use the following steps to access the eTicket from the support page:

  1. Go to https://pcsupport.lenovo.com.
  2. Select your product.
  3. Click Contact Us.
    Contact Us
     
  4. Various communication options will be shown. Select Submit a Service Request.

    Submit request

The Contact Us page can also be accessed here: Contact Us.


Alias Id:IG20150122-001
Document ID:HT102247
Original Publish Date:05/26/2016
Last Modified Date:01/16/2025