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Camera does not work in skype

Symptom

Lenovo EasyCamera is detected in skype video options but when initiating video call, an error occurs: "Your camera is not supported".

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • Lenovo, Idea and Think laptops
Affected Systems
  • IdeaPad 100
Applies to
  • Windows 8.1, Windows 7

Solution

1. Uninstall Lenovo EasyCamera driver

In Windows 7, go to Start -> Control Panel -> Programs (View by Category)-> Uninstall a program. Then, locate Lenovo EasyCamera and right-click on it and select Uninstall.

How to uninstall a program

In Windows 8.1, from the Windows Start Screen, search and select Uninstall a program. Locate Lenovo EasyCamera, right-click on it and select Uninstall.

Uninstall app

2. Download and install camera driver

Go to  http://support.lenovo.com/us/en/products/laptops-and-netbooks/100-series?c=1, select your Model, click “go”. You will see all the drivers, download and install the corresponding camera driver.

Driver download


  • Alias ID: 1291259739472
  • Document ID: HT070440
  • Last Updated :21 May 2015
  • © 2015 Lenovo