• How to power on and power off?
  • The device and monitor have separate power on/off behavior based on the following:

    Condition	Device		Monitor Only
    Power On	Automatically powers on when the device is connected to power.		Automatically powers on when the device is connected to power. When the device is powered on, and pressing the power button when the monitor is currently powered off.
    Power Off	From the Device Settings		Press the power button located on the rear of the device.
    	When using a Personal license: Home screen → User ID → Settings → Device Settings → Power Off When using a Shared-room license: Home screen → Settings → Device Settings → Power Off

    
     

• What hardware diagnostics are available?
  • Hardware diagnostics are available. For more information, visit: Factory Reset, Hardware Diagnostics, Manual Claiming application - ThinkSmart View Plus.​

• What software recovery, reimage is available?
  • The Rescue and Smart Assistant is used for recovery. For more information, click: Recover ThinkSmart View Plus using Lenovo Rescue and Smart Assistant.​

• How to perform a device factory reset?
  • For device factory reset information, visit: Factory Reset, Hardware Diagnostics, Manual Claiming application - ThinkSmart View Plus.

• ​Are software updates required?
  • ThinkSmart View Plus is an Android-based operating system device. When connected to the internet, the device supports Over-the-Air (OTA) firmware and software updates from Microsoft Teams admin center (https://admin.teams.microsoft.com). For more information, visit the following:
    • Driver, Firmware, Microsoft Teams and Software Updates section of ThinkSmart View Plus - Service and Support Overview
    • How to update ThinkSmart View Plus software using Over-The-Air (OTA) from Microsoft Teams admin center
    • Release Notes for the Over-the-Air (OTA) Software Updates

• ​How to restart the device?
  • Restart the device by: Go to Settings  → Device settings → Reboot device.

• What is Manual Claiming, and when to use Manual Claiming?
  • Manual Claiming helps to add the ThinkSmart View Plus to the ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com) if using the ThinkSmart View Plus with the ThinkSmart Manager portal. To learn when to use, click: Factory Reset, Hardware Diagnostics, Manual Claiming application - ThinkSmart View Plus.

• What is Lenovo Smart Office Services?
  • Lenovo Smart Office Services is a deployment service to help configure, set up, and troubleshoot Lenovo Smart Collaboration solutions. Lenovo Smart Office Services is included with each ThinkSmart View Plus. To contact a specialist, visit: Smart Office Services.

• Can other meeting applications be installed on the ThinkSmart View Plus?
  • No. The ThinkSmart View Plus is designed for Microsoft Teams displays only. Lenovo recommends not to install any other application.

• Can the ThinkSmart View Plus soundbar be used as a standalone Bluetooth speaker?
  • No. The ThinkSmart View Plus soundbar can be configured as a speaker device when connected to a PC system when the ThinkSmart View Plus is connected using the USB-C cable.

• How to find device settings information?
  • Based on the Microsoft 365 Account Type:

    Microsoft 365 License Type	Before Sign in	After Sign in
    Personal	Sign-in screen → Settings icon  → Device settings → About	Home screen → User ID → Settings → Device Settings → About
    Shared Room		Home screen → Settings → Device Settings → About

    
     
• The ThinkSmart View Plus is not working with the ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com) after the device was serviced or repaired.
  • Following a system motherboard replacement, the ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com) requires a Serial Number (SN) update. For more information, visit: Important information following a motherboard replacement service repair - ThinkSmart View Plus.

• What to do when the ThinkSmart View Plus is running slow, or having software troubles?
  • Perform a device factory reset. For more information, visit:Factory Reset, Hardware Diagnostics, Manual Claiming application - ThinkSmart View Plus.

• What is the meaning of the QR code sticker after a service repair?
      
  • The QR code sticker indicates the system motherboard was replaced during a service repair. 
  • If the ThinkSmart View Plus is using the ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com), following a system motherboard replacement, the ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com)  requires a Serial Number (SN) update. For more information, visit: Important informatoin following a motherboard replacement service repair- ThinkSmart View Plus.

• The ThinkSmart View Plus does not power on when the power button is pressed.
  1. Confirm that the device is properly connected to power using the power adapter and power cord.
  2. Confirm that the device power LED is on.

• ​The camera is not working.
  1. Confirm that the camera is properly connected to the device.
  2. Restart the device by: Go to Settings → Device settings → Reboot device.

• No sound from the soundbar.
  1. Ensure that the device is not muted.
  2. Ensure that the soundbar is properly connected to the device.
  3. Restart the device by: Go to Settings → Device settings → Reboot device.

• Face login does not work.
  1. Confirm that the Artificial Intelligence (AI) features have been followed.
  2. Disconnect and reconnect the camera.
  3. Restart the device by: Go to Settings → Device settings → Reboot device.

• No communications when using the Ethernet RJ45 LAN connection with an Ethernet Cable.
  1. Confirm the device is correctly connected to the RJ45 Ethernet connector using an Ethernet cable.
  2. If necessary and available, try another Ethernet cable.
  3. Review the device network configuration:
     • Go to Settings  → Device settings → Network Configuration.
     • Confirm that DHCP is On. If necessary, turn off, and turn on.

• No communications when using Wi-Fi (Wireless).
  1. Enable Wi-Fi by following these steps:
     • Go to Settings  → Device settings → WLAN.
     • Confirm that Use Wi-Fi is on. If necessary, turn off, and turn on.
     • Connect to another Wi-Fi network.
  2. If not resolved, restart the Wi-Fi router.​

• Bluetooth connection does not work
  1. Go to Settings  → Device settings → Bluetooth.
  2. If necessary, turn off, and turn on.
  3. Select a different device to pair.

• ​USB device, mouse or keyboard, does not work
  1. Disconnect and reconnect the USB device.
  2. If necessary, turn off, and turn on.
  3. Try another USB connector.
  4. If the USB device has its own power cord, connect the power cord to a grounded electrical.

• ThinkSmart View Plus does not work in External Display Mode, also known as Peripheral Mode.
  • Peripheral Mode, the ThinkSmart View Plus   and the monitor  can be configured as external displays of your computer  as follows:
    
  1. Press the Mode Switch Button and confirm that External Display Mode is selected.
  2. Ensure to use the Lenovo provided USB-C cable for connection. For more details about External Display Mode, review the ThinkSmart View Plus Deployment Guide.

• The ThinkSmart View Plus camera, audio or touch may not properly function when configured in Peripheral mode and using a customer-provided USB-C cable.
  
  1. Use the ThinkSmart View Plus Lenovo-provided USB-C cable.

• Device is running slow, or having software troubles.
  1. Perform a device factory reset. For more information, visit: Factory Reset, Hardware Diagnostics, Manual Claiming application - ThinkSmart View Plus.​

• The ThinkSmart View Plus is not working with the ThinkSmart Manager portal (https://portal.thinksmart.lenovo.com) after the device was serviced or repaired.
  1. Following a system motherboard replacement, the ThinkSmart Manager portal requires a Serial Number (SN) update. For more information, visit: Important information following a motherboard replacement service repair- ThinkSmart View Plus.

​

• When adding more Chat emoji's from the Microsoft Teams home page, the following message appears: "Teams has stopped".
                
  1. To learn more, click: Microsoft Teams displays "Teams has stopped" message when a Chat emoji was selected on the Teams home page.

• Keyboard layout does not disappear after a chat message was sent in a Teams Channel using Microsoft Teams.
                 
  1. To learn more, click: Keyboard layout does not disappear after a chat message was sent in a Teams Channel using Microsoft Teams.

• Cannot send a message with a external keyboard Enter key.
  
  1. To learn more, click: Cannot send a message with a external keyboard Enter key.

• The speaker icons between the ThinkSmart View soundbar is not the same as the Microsoft Teams.
  
  1. To learn more, click: When turning off the speaker, the speaker icons are not synchronized between the ThinkSmart View Plus soundbar speaker icon with the Microsoft Teams speaker icon.