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      Cisco AnyConnect VPN client may fail to connect

       

      Symptom

      Cisco AnyConnect VPN client may fail to connect and report an error.  The error message may be generic such as “Connection attempt has failed” or “AnyConnect was not able to establish a connection to the specified secure gateway”.

      Affected Configurations

      The above symptom is associated with, but not limited to, the following systems:

      • ThinkPad

      Affected systems:

      • All ThinkPad systems where the Mobile Hotspot feature has been enabled

      System is configured with:

      • Mobile Hotspot feature of Access Connections (Microsoft Windows 7) or Lenovo Settings (Microsoft Windows 8 and 8.1)


      Applies to
      • Microsoft Windows 7
      • Microsoft Windows 8

      • Microsoft Windows 8.1

       

      Limitation

      Some versions of Cisco AnyConnect VPN client cannot make a VPN connection when the Internet Connection Sharing (ICS) service is started. The Internet Connection Sharing (ICS) service is started when the Mobile Hotspot feature of Access Connections or Lenovo Settings is used.


      Solution

      None


      Workaround

      The user should disable the Mobile Hotspot feature, stop the Internet Connection Sharing (ICS) service, and then attempt to make the VPN connection again.


      Additional Information

      Lenovo provides a Mobile Hotspot feature as part of Access Connections (on Microsoft Windows 7) and Lenovo Settings (on Microsoft Windows 8 and 8.1).  This software uses the Internet Connection Sharing (ICS) service of Windows to share your PC’s internet connection with other devices.  The Cisco AnyConnect VPN client cannot make a connection whenever this service is started.  Turn off or disable the Mobile Hotspot feature before attempting to make a VPN connection.  It may also be necessary to stop the Internet Connection Sharing (ICS) service using the following steps:

      1. From the Start menu (Windows 7) or Start screen (Windows 8/8.1), type Services.msc to open the service management screen.
      2. Scroll down to the “Internet Connection Sharing (ICS)” service and double-click on it to open the properties.
      3. In the properties window, click on “Stop”, and then change the startup type to “Manual”.
      4. Click OK, and then attempt the VPN connection again.
      If a VPN connection still cannot be made, please contact your VPN administrator for additional troubleshooting.


      Trademarks

      Lenovo, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

      Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

       

       

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      • Alias ID: SF13-T0066
      • Document ID: HT077908
      • Last Updated :15 Jan 2015
      • © 2016 Lenovo