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      Lenovo FingerPrint software may stop responding or cause a Stop Error message

       

      Symptom

      Lenovo FingerPrint software may cause a Stop Error message.  Microsoft Windows system may stop responding or restart with a Stop Error message.

      Affected Configurations

      The above symptom is associated with, but not limited to, the following systems:

      • ThinkCentre (All)
      • ThinkStation (All)
      • ThinkPad Edge 11, Edge 13, Edge 14, Edge 15
      • ThinkPad Edge E220s, Edge E420, Edge E520, Edge E420s, Edge L330
      • ThinkPad G40, G41
      • ThinkPad R50, R50e, R50p, R51, R51e, R52, R60, R60e, R60i, R61, R61e, R61i
      • ThinkPad L410, L412, L510, L512, L420, L520, L430, L530
      • ThinkPad S30, S31
      • ThinkPad SL300, SL400, SL410, SL500, SL510
      • ThinkPad T20, T21, T22, T23, T30, T40, T40p, T41, T41p, T42, T42p, T43, T43p, T60, T60p, T61, T61p
      • ThinkPad T400s, T410, T410i, T410s, T410si, T420, T430, T430i, T430s, T430si, T430u, T431s
      • ThinkPad T510, T510i, T520, T520i, T530, T530i
      • ThinkPad W510, W520, W701, W530
      • ThinkPad X1, X1 Carbon (Type 34xx), X121e, X131e, X60, X61, X201, X201i, X201s, X201si, X201 Tablet, X220, X220 Tablet
      • ThinkPad X230, X230s, X230 Tablet, X230i, X230i Tablet, X300
      • ThinkPad Z60m, Z60t, Z61e, Z61m, Z61p, Z61t
      • Lenovo VBKE series branded:
        • Zhaoyang K29
        • Zhaoyang K49
        • Zhaoyang E49
        • Lenovo E49
        • Lenovo B475e
        • Lenovo B485
        • Lenovo B480
        • Lenovo B490
        • Lenovo B575e
        • Lenovo B580
        • Lenovo B590
        • Lenovo M490
        • Lenovo M495
        • Lenovo M490s
        • Lenovo V480
        • Lenovo V480c
        • Lenovo V480s
        • Lenovo V580
        • Lenovo V580c
        • Lenovo V490u
      • ThinkPad brand:
        • Edge E130, Edge E135
        • Edge E330, Edge E335
        • Edge E430, Edge E530
        • Edge E435, Edge E535
        • S430

      System is configured with:

      • Lenovo FingerPrint software 5.9.8.7264 for all ThinkPad, ThinkCentre, and ThinkStation
      • Lenovo FingerPrint software/Password Vault 6.0.200.75 for Lenovo VBKE series and ThinkPad Edge

      Operating Systems:

      • Microsoft Windows 7
      • Microsoft Windows 8
      Solution

      For Lenovo brand VBKE and ThinkPad Edge systems with FingerPrint Software 6.0.200.75, install the latest version of Lenovo FingerPrint software/Password Vault at the following URL:

      http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS033624

      For Lenovo ThinkPad/ThinkCentre/ThinkStation systems with FingerPrint Software 5.9.8.7264, install the latest version of Lenovo FingerPrint Software at the following URL:

      http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS029766

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      • Alias ID: SF13-D0099
      • Document ID: HT077714
      • Last Updated :30 Mar 2015
      • © 2016 Lenovo