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      Troubleshooting printer issues - Desktops

      To troubleshoot printer issues, follow these steps and test the printer after performing each one:

      These instructions are for local parallel port printers only, not USB or networked printers.

      1. Ensure that the computer and printer are powered off.
      2. Verify that the parallel or USB cable are plugged into the printer and the parallel or USB port on the computer.
      3. Verify that the parallel and USB ports are enabled by entering the BIOS. Click here to read how to enable the parallel port.
      4. Verify that all cable extensions and Keyboard, Video, Mouse (KVM) switch boxes are removed.
      5. Measure the printer cable to ensure that it is no longer than 6 feet (maximum length supported).
      6. Verify that the printer cable meets the printer manufacturer requirements, ie: IEEE-1284
      7. Power on the printer and make sure it is in ready status for printing.
      8. Restart the computer and verify that the device is initialized and ready.
      9. Ensure that you have downloaded and installed the most current printer drivers from the printer manufacturer's website.
      10. Verify that the device is being seen in the operating system Device Manager.

        1. For Windows 2000 or Windows XP using the classic mode, click Start, select Settings, and then click Control Panel. Double-click System.
          For Windows XP using category mode, click Start, and then click Control Panel. Click Performance and Maintenance and then click System.
        2. Click the Hardware tab and then click the Device Manager button.
      11. Run the printer self-test according to the manufacturers' directions.
      12. Verify that the printer and cable combination work on another machine.
      13. Refer to Microsoft Knowledge Base article ID 314085 for additional information on troubleshooting Windows XP printer problems.

        Refer to Microsoft Knowledge Base article ID 163551 for additional information on troubleshooting Windows 2000 and NT printer problems.

        Note: Cable extensions and KVM switch boxes are not supported.

      14. If these steps have not solved your problem refer to "Need more help?"
      Need more help?

      Please select one of the following options for further assistance:

      Submit a technical question
      Contact your local technical Support Center
      Check warranty status and upgrade
      Return to NetVista/ThinkCentre Troubleshooting index


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      • Alias ID: MIGR-4Y67VM
      • Document ID: HT080225
      • Last Updated :17 Jun 2014
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