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Support

VMware Landing Page

VMware Landing Page

VMware Landing Page

Description

This landing page provides a central location to help our clients manage the hardware on the VMware OS environment.
Use the menu below to quickly navigate to other sections in this article and click [Back to Top] to return to this quick menu.

Overview

Combine your Lenovo server with industry-leading VMware vSphere® ESXi virtualization software from VMware. Tested and proven for compatibility, Lenovo and VMware support a range of environments from small businesses to enterprise to meet your virtualization needs. VMware vSphere ESXi is supported on all Lenovo severs. A customized version for select ThinkSystem and System x hardware is available to give you online platform management, which includes the updating and configuring of firmware, platform, and enhanced hardware alerts. Lenovo management tools also support simplified management of the VMware vSphere hypervisor (ESXi) on select Lenovo servers.

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Best Recipe

Best Recipes are groups of firmware and drivers that have been tested together to run on certain products. These groups undergo extensive testing to ensure stable OS, I/O driver, and firmware configurations. Click the following links to get to the Best Recipe page, specific Server/VMware ESXi support page and the Server/VMware ESXi Version Support Matrix. 

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VMware - Lenovo Press Information

Search for recently published information for VMware from Lenovo here. 

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Resources 

REFERENCE ARCHITECTURE

MANAGEMENT SOFTWARE

OS INSTALLATION GUIDES

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Downloads

Lenovo VMware VSphere ESXi Customized Image Download Component and Driver and VIB Repositories for Lenovo System x and ThinkSystem Download Firmware/Drivers Recipe and VIB Repositories for Lenovo ThinkAgile VX

VMware

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Compatibility

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Entitlement

When you purchased the software, you should have received an e-mail with the electronic Proof of Entitlement (ePOE) that contains the Lenovo and IBM customer number (refer to the following example). Your Lenovo and/or IBM customer number is required to receive support.

To view view your entitlement status, go to: https://datacentersupport.lenovo.com/us/en/warrantylookup.
Mail To: If your contact e-mail is incorrect, your entitlement is not created correctly, or you need a copy of the ePOE, send an e-mail to SW_override@lenovo.com and incude the following information to receive a new copy of the ePOE.

  • Customer name
  • Order number
  • Describe nature of problem
  • New end customer contact (if appropriate)
  • New end customer e-mail (if appropriate)

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Creating Support Cases

In preparation for a case involving a VMware server, you will need to collect some information prior to opening a case.

Before opening a case
Click here for tasks you should do before opening a case
Collecting logs
Click here to learn more about collecting logs

To create an e-Ticket support request or a Premier Support case (for systems that have this coverage), click on the picture or the links below to access the Lenovo DCG Support site. 
dcg_support

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Support

  • Lenovo ISG Support Plan for VMware.  This Support Plan provides contact numbers, resources, and guidance to help you get the best support possible when and where you need it.  Technical Support for VMware software means the provision of telephone or web-based technical assistance by Lenovo to Customer's technical contact(s) with respect to installation, errors and technical product problems. 
  • You can also utilize VMware Customer Connect if you need to reach out for VMware support. 

Contact Us

To contact us by phone, visit Lenovo VMWare support - Contact Us site.  Follow steps 1 to 4 shown on the picture below to select your country and get the VMware support phone number in your region. 
vmware

Support Details

Click here to learn more about VMware support details

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Video

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Alias Id:SERVER-OS-VMWARE
Document ID:HT505359
Original Publish Date:10/04/2017
Last Modified Date:02/11/2025
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