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      Lost or forgotten password - ThinkPad General

      Types of passwords

      As many as three passwords may be needed for any ThinkPad computer: the Power-on password, the Hard drive password (master and user), and the Supervisor password.

      Power-on password
      Hard drive password
      Supervisor password (BIOS password)

      Power-on password

      A Power-on password protects the system from being powered on by an unauthorized person. The following is the icon that comes up in the upper left corner if a Power-on password is set:

      59377_poweronpwrd.gif

      Normal Operation

      When the Power-on password has been set, a prompt will appear during the system start up, and the Power-on password must be entered before an operating system can be booted.


      How to remove forgotten Power-on password

      If the Power-on password is forgotten and the Supervisor password is known, simply go into the ThinkPad BIOS setup utility and reset the Power-on password, otherwise try the following:

      1. Turn off the computer.
      2. When the POP icon is appearing on the screen, enter the SVP.
        Then immediately press F1 to enter the ThinkPad Setup program.
      3. Select Security, using the cursor directional keys to move the menu.
      4. Select Password.
      5. Select Power-On Password.
      6. Type the current SVP in the Enter Current Password field.
        then leave the Enter New Password field blank, and press Enter twice.
      7. In the Changes have been saved window, press Enter.
      8. Press F10; then, in the Setup Notice window, select Yes.

      If the Power-on passowrd is forgotten and no Supervisor password set, try the following:

      1. Turn off the computer.
      2. Remove the battery pack.
      3. Remove the backup battery. For instructions on how to remove the backup battery, click here.
      4. Turn on the computer and wait until the POST ends.
        After the POST ends, the password prompt does not appear.
        The POP has been removed.
      5. Reinstall the backup battery and the battery pack.

      Hard drive password

      There are two Hard drive passwords: a user Hard drive password for the user and a master Hard drive password for the system administrator. The administrator can use the master password to get access to the hard drive even if a user has changed the user Hard drive password. The following is the icon that comes up in the upper left corner if a Hard disk password is set:

      59377_hdpasswrd.gif

      Normal Operation

      There are two modes for the Hard drive password: user only and master + user. The master + user mode requires two Hard drive passwords; the system administrator enters both in the same operation and provides the user Hard drive password to the system user. If either master + user or user only are set, a the password prompt will appear during the boot process either the master or the user Hard drive password will need to be entered before the operating system can be booted.


      How to remove forgotten Hard drive password

      If the user's Hard drive password has been forgotten, check whether a master Hard drive password has been set. If it has, it can be used for access to the hard drive. If no master Hard drive password is available, or if the administrator forgets the master Hard drive password, then the hard drive must be replaced. This replacement process is not covered under the warranty.

      To remove a user Hard drive passowrd that has been forgotten, when the Supervisor and the master Hard drive password are known, do the following:

      1. Turn on the computer.
      2. When the ThinkPad logo comes up, immediately press F1 to enter BIOS Setup Utility.
        For models supporting the Passphrase function, press F1 while Hard drive password icon is appearing on the screen; then enter the master Hard drive password. For the other models, enter the master Hard drive password.
        Note: To check whether the ThinkPad Notebook you are servicing supports the Passphrase function, enter the BIOS Setup Utility and go to Security -> Password. If Using Passphrase item is displayed in the menu, this function is available on the ThinkPad Notebook.
      3. Select Security, using the cursor directional keys to move down the menu.
      4. Select Password.
      5. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens.
      6. Select Master Hard drive password.
      7. Type the current master Hard drive password in the Enter Current Password field, then leave the Enter New Password field blank and press Enter twice.
      8. Press F10.
      9. Select Yes in the Setup Configuration window. Both user Hard drive password and master Hard drive password will have been removed.

      Supervisor password (BIOS password)

      A Supervisor password protects the system information stored in the BIOS. The user must enter the Supervisor password in order to get access to the ThinkPad BIOS Setup Utility in order to change the system configuration. If the Supervisor password is forgotten there is no way to reset it to enter the BIOS configuration. Setting a Supervisor password automatically sets the master Hard drive password. The following is the icon that comes up in the upper left corner if a Supervisor password is set:

      59377_supervisorpasswrd.gif

      Normal operation

      When the Supervisor password is set, then a prompt will appear when entering the ThinkPad BIOS setup utility and the Supervisor password will need to be entered before access will be granted to view or change settings.

      Note: Setting the Supervisor password does not prevent access to the operating system. If the user Hard drive password and Power-on password are not set, then setting a Supervisor password will not cause the password prompt to appear when the operating system is booted.

      How to remove forgotten Supervisor password

      A forgotten Supervisor password will prevent access to the ThinkPad BIOS setup utility. If the Supervisor password has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee. Proof of purchase is required, and this repair is not covered under the warranty.

      Please contact your local Service Provider should you need further assistance.

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      • Alias ID: MIGR-59377
      • Document ID: HT036206
      • Last Updated :19 Jan 2016
      • © 2016 Lenovo