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      Vista Crash: System may hang, blue screen or unexpected restart with Intel Matrix Storage Manager. IASTOR.SYS may cause an error message - Thinkpad

      Symptoms

      The user may see any of the following symptom:

      • System Hang with an Error Message
      • Blue Screen, Windows may stop responding with an error message
      • The system may auto restart just after an error message

       

      Affected Configurations

      Any of the following systems running the Windows Vista:

      • ThinkPad Reserve Edition
      • ThinkPad R400, R500
      • ThinkPad R60, R60e, R61, R61e, R61i
      • ThinkPad T400, T400s, T500
      • ThinkPad T60, T60p, T61, T61p
      • ThinkPad W500, W700, W700ds
      • ThinkPad X60, X60s, X60 Tablet, X61, X61s, X61 Tablet
      • ThinkPad X200, X200s, X200 Tablet, X300, X301
      • ThinkPad Z61e, Z61m, Z61p, Z61t
      Solution

      This problem is caused by Intel Matrix Storage Manager Driver (iaStor.sys).

      Update the Intel Matrix Storage Manager driver version 8.9.2.1002 or higher.

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      • Alias ID: MIGR-73759
      • Document ID: HT003430
      • Last Updated :17 Jun 2014
      • © 2016 Lenovo