Battery not charging when connected to the AC adapter - ThinkPad

Download update to fix battery not charging when connected to the AC adapter - ThinkPad

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Download update to fix battery not charging when connected to the AC adapter - ThinkPad

Symptom

The system battery icon may show the system battery is not charging when connected to the AC adapter. For general battery issues, refer to Troubleshooting Battery Issues.

  • The system manufacture date is prior to 2021/07 (YYYY/MM)

System Serial label with the manufacture date circled.

System Label

  • The system contains a battery with the FRU P/N and Prior FW (firmware) level as indicated in the table below.

ASM P/N

FRU P/N

FRU Description

Prior FW

New FW

SB10W51928

5B10W51829

Internal, 3c, 50Wh, LiIon, CXP

0006-0108-0101-0008

0006-0108-0101-0009

SB10W51929

5B10W51830

Internal, 3c, 50Wh, LiIon, CXP

0006-0109-0103-0007

0006-0109-0103-0008

SB10T83204

5B10W13961

Internal,6c,68Wh, LiIon,CXP

0006-0087-0102-0008

0006-0087-0102-0009

SB10T83217

5B10W13974

Internal,4c,57Wh,LiIon,CXP

0006-009E-0101-0008

0006-009E-0101-0009

SB10T83127

5B10W13884

Internal, 4c, 50Wh, LiIon, CXP

0006-0079-0103-000A

0006-0079-0103-000B

SB10T83207

5B10W13964

Internal,3c,48.2Wh,LiIon,CXP

0006-008F-0101-0008

0006-008F-0101-0009

SB10Z26488

5B10Z26487

CP/C L19C4PG3 7.72V42Wh4cell

0006-0094-0101-0007

0006-0094-0101-0008

Use Lenovo Vantage to view the battery FRU and FW (firmware) version.

Launch the Lenovo Vantage application and select – My Device – Power View – See Battery Details.

Battery

Applicable Brands

ThinkPad

Applicable Systems

  • T14 Gen 2 (Machine Types: 20W0, 20W1)
  • P14s Gen2 (Machine Types: 20VX, 20VY)
  • T14 Gen 2 AMD (Machine Types: 20XK, 20XL)
  • P14s Gen 2 AMD (Machine Types: 21A0, 21A1)
  • X1 Yoga Gen 6 (Machine Types: 20XY, 20Y0)
  • X1 Carbon Gen 9 (Machine Types: 20XW, 20XX)
  • P15v Gen 1 (Machine Types: 20TQ, 20TR)
  • T15p Gen 1 (Machine Types: 20TN, 20TM)
  • X1 Fold Gen 1 (Machine Types: 20RK, 20RL)
  • X1 Nano Gen 1 (Machine Types: 20UN, 20UQ)
  • X12 Detachable Gen 1 (Machine Types: 20UW, 20UV) ​

Operating Systems

  • Windows 10
  • Windows 11

Solution

Update the battery firmware.

Lenovo recommends users immediately apply this updated battery firmware to applicable systems/batteries to prevent and recover from the described symptom.

Use either method below to obtain the Lenovo Battery Firmware Update Utility and install the Firmware.

1. Lenovo Vantage: System Update

Run System Update, select the Lenovo Battery Firmware Update Utility and install.

2. Download the Lenovo Battery Firmware Update Utility from the Lenovo support site and install following the README instructions.

Lenovo Support – Drivers, Updates, How-To Guides, Technical Help and more


Document ID:HT512607
Original Publish Date:07/12/2021
Last Modified Date:08/13/2024