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      Intermittently Microsoft Office 2010 Starter cannot be removed from the Start Menu automatically after Microsoft Office 2010 Starter is uninstalled

      Symptom

      Office 2010 starter folder (including Excel and Word Starter 2010) cannot be removed from the Start Menu automatically after Microsoft 2010 Starter is uninstalled.

      When the user clicks Excel or Word Starter from Start Menu, an error "Click-2-run configuration failure" may pop up.

      Affected configurations

      The above symptom is associated with, but not limited to, the following systems:

      • All ThinkStation systems
      • All ThinkCentre systems
      • All Lenovo 3000 systems
      • All ThinkPad systems
      Solution

      None.  Do not replace any hardware for this issue.

      Workaround

      The customer can delete the Microsoft Office 2010 Starter folder from Start Menu manually.

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      • Alias ID: SF12-D0002
      • Document ID: HT063284
      • Last Updated :17 Jun 2014
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