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      Access Connections profile fails to connect after installing/uninstalling Client Security Solution

      Symptom

      When using Access Connections with a saved password and Client Security Solution is installed/uninstalled, the saved password profiles will now fail to connect (fail authentication).

      Affected software

      Any ThinkPad systems running Access Connections and Client Security Solution

      Solution

      Edit the Access Connections profile and re-enter the saved password.

      Additional information

      Access Connections will use Client Security Solution (CSS), if present, to encrypt/decrypt saved passwords. If CSS is uninstalled, Access Connections can no longer decrypt the saved password and authentication will fail. Also, if CSS is installed after a password has already been saved in Access Connections without CSS present, then authentication will fail since CSS cannot decrypt the native Windows encryption.

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      • Alias ID:
      • Document ID: HT052764
      • Last Updated :17 Jun 2014
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