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Access Connections profile fails to connect after installing/uninstalling Client Security Solution


When using Access Connections with a saved password and Client Security Solution is installed/uninstalled, the saved password profiles will now fail to connect (fail authentication).

Affected software

Any ThinkPad systems running Access Connections and Client Security Solution


Edit the Access Connections profile and re-enter the saved password.

Additional information

Access Connections will use Client Security Solution (CSS), if present, to encrypt/decrypt saved passwords. If CSS is uninstalled, Access Connections can no longer decrypt the saved password and authentication will fail. Also, if CSS is installed after a password has already been saved in Access Connections without CSS present, then authentication will fail since CSS cannot decrypt the native Windows encryption.

  • Alias ID:
  • Document ID: HT052764
  • Last Updated :17 Jun 2014
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