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      Application Rescue and Recovery (RnR) 4.50 or 4.31 cannot be launched in Lenovo Solution Center (LSC) backup page if RnR is downloaded through LSC.

      Symptom

      If LSC cannot recognize that RnR is installed, it will prompt the user to download it.  After the user downloads RnR 4.50 or 4.31 and installs it, RnR cannot be launched at the LSC->System-Backup page.  User has to launch RnR manually and restart LSC.  This part of the function will start to work properly.

      Affected configurations

      The above symptom is associated with, but not limited to, the following systems:

      • ThinkPad T420, T520, W520, T420s, X220, X220 Tablet, L520, L420, X1, X121e, X130e
      • ThinkPad Edge E120, E125, E320, E325, E420, E425, E520, E525, E220s, S220, E420s, S420
      • ThinkCentre M90z, M71z, Edge 91z, Edge 71z, M91, M91p, P260, M60e, M71e, M81, M75e, M76, M77, Edge71, Edge91
      • ThinkStation S20, D20, C20, C20x, E30

      Applies To:

      • Microsoft Windows 7
      Solutio

      User should launch RnR manually and restart LSC.

       

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      • Alias ID: SF12-D0032
      • Document ID: HT072566
      • Last Updated :17 Jun 2014
      • © 2016 Lenovo