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Lenovo Solution Center is not displaying Battery or System Warranty information - ThinkCentre, ThinkStation, ThinkPad, IdeaPad G-series



The Lenovo Solution Center is displaying a message, “Unable to determine warranty”, for the System and displaying a message, “not available”, for the Battery.

Affected Configuration:

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre
  • ThinkStation
  • ThinkPad
  • IdeaPad G-series

System is configured with;

Lenovo Solution Center

Operating System
  • Microsoft Windows 7
  • Microsoft Windows 8
Additional Information

Due to a high volume of web activity for warranty searches, this function has been temporarily disabled.


A new level, version 2.0.018, of the Lenovo Solution Center will be released.


Go to the following URL to determine accurate warranty information until a new version of Lenovo Solution Center is released:

==> click HERE

  • Alias ID: SF13-D0034
  • Document ID: HT076810
  • Last Updated :17 Jun 2014
  • © 2015 Lenovo