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      When adding a network printer, the following message pops up: The print spooler service is not running

      SYMPTOM:

      When adding a network printer, the following message pops up: "The print spooler service is not running."

      AFFECTED CONFIGURATIONS:

      The above symptom may occur on the following systems:

      All Lenovo Idea laptops running on Windows Vista

      SOLUTION:

      1. Click "Control Panel" à "Administrative Tools" à "Services" à "Printer Spooler". Then set "Startup type" as "Automatic".

      2. Manually execute cmd

      net stop spooler

      del %SystemRoot%\system32\spool\PRINTERS\*.*

      net start spooler

      3. Ensure the printer model and drivers are supported in Windows Vista.

      4. The client computer to share the printer must be also installed with Windows Vista to ensure the compatibility between the operating system and the drivers.

      5. Disable the function of sharing the printer across a network. Reconnect the printer with the host computer and restart.

      TRADEMARKS:

      Lenovo, Lenovo 3000, IdeaCentre and IdeaPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

      Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.

      Other company, product, or service names may be trademarks or service marks of others.

      Document ID:

      IN20091103-002

      Last modified:

      2009-11-03

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      • Alias ID: 1261110904062112
      • Document ID: HT062593
      • Last Updated :26 Mar 2014
      • © 2016 Lenovo