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      Win7 / Vista / XP Crash: System may hang, blue screen or unexpected restart with Intel Matrix Storage Manager Driver - ThinkPad, ThinkCentre

      Symptom

      The user may see any of the following symptom:

      • System Hang with an Error Message
      • Blue Screen, Windows may stop responding with an error message
      • The system may auto restart just after an error message

      Affected configurations

      Any of the following system running Windows 7, Vista or XP 32-bit:

      • ThinkPad SL series
      • ThinkPad X series
      • ThinkPad T series
      • ThinkPad R series
      • ThinkCentre M58, M58p


      Solution

      This problem is caused by Intel Matrix Storage Manager Driver (iaStor.sys) version 8.6.0.1007.

      For ThinkPad T/X/R series running Windows 7, Vista or XP 32-bit, Update Intel Matrix Storage Manager Driver to version 8.9.2.1002 or later.

      For ThinkPad SL series running Windows Vista 32-bit, Update Intel Matrix Storage Manager Driver to version 8.8.0.1009 or later.

      For ThinkPad SL series running Windows XP 32-bit, Update Intel Matrix Storage Manager Driver to version 8.8.0.1009 or later.

      For ThinkCentre M58, M58p running Windows Vista or XP 32-bit, Update Intel Matrix Storage Manager Driver to version 8.9.0.1023 or later.

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      • Alias ID: MIGR-75070
      • Document ID: HT003602
      • Last Updated :17 Jun 2014
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