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Cisco Jabber Video for TelePresence and Lenovo ThinkPad Notebooks


When Jabber Video is used on Lenovo ThinkPad Notebooks, the outgoing or receiving video will produce an error upon connection as shown below.


This is due to an incorrect bandwidth setting within the Cisco Jabber application.


Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad

Affected systems:

  • any Lenovo ThinkPad with Internal front-facing camera

System is configured with:

  • Cisco Jabber Video for TelePresence version 4.6 or later

Operating Systems

  • Microsoft Windows 7
  • Microsoft Windows 8



The user should change the default bandwidth settings within the Jabber application from the default of 1.30 Mb/s to 764 kb/s.

The default Jabber Video bandwidth is set to 1.30 Mb/s.  This setting does not produce optimal results with this application. 


Additional Information

This is due to an incorrect bandwidth setting within the Cisco Jabber application.



Lenovo, ThinkServer, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.



  • Alias ID: SF13-T0091
  • Document ID: HT078404
  • Letztes Update :19 Nov 2014
  • © 2015 Lenovo