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      Screen Magnifier feature does not work on Windows 7 operating system

      Symptom

      The Screen Magnifier feature does not work on Windows 7 operating system when users press Fn+Space to magnify the computer display.

      Affected configurations

      Systems with Windows 7 Operating System

      Solution

      To solve this problem, users need to change the monitor refresh rate to 60Hz.

      To change the monitor refresh rate to 60 Hz, do the following:

      1. Right-click any blank area on the Windows desktop and select Screen resolution. The Screen Resolution window opens.
      2. Click Advanced settings. A window opens.
      3. Click the Monitor tab, and select 60 Hertz from the Screen refresh rate drop-down list box.
      4. Click OK. The monitor will take a moment to adjust. Then a dialog box will be displayed, asking you whether to keep the display settings.
      5. Click Yes within 15 seconds to save your configuration.

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      • Alias ID:
      • Document ID: HT052845
      • Last Updated :17 Jun 2014
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