Problem Determination - It is the customer’s responsibility to follow the service request procedures that your service provider specifies, which includes, but may not be limited to, problem determination steps. Failure to follow the problem determination requirements may result in a service support refusal.
Customer Replaceable Unit ("CRU") - CRUs that are easily installed by you are called Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is the customer's responsibility. On-site entitled customers may receive a Self Service CRU to be installed by the customer. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service designated for your product.
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