Unsupported Browser Detected

The Lenovo Support website supports Microsoft Internet Explorer 10+, Mozilla Firefox 29+, Chrome 34+ and any other modern web browser.

      Windows Non-Downgrade Recovery Media

      Scheduled Application Maintenance
      November 12 7:00AM EDT ~ November 17 11:59PM EST 2016
      This tool may be unavailable during the maintenance period. We apologize for any inconvenience.
      The digital download is unavailable due to a maintenance refresh. We apologize for any inconvenience.
      Please click here to see what's this program about.

      1.Determine eligibility

      2.Choose Country and OS Language

      3.Submit Recovery Media Order

      Helpful Information:

      Warranty Status Lookup 

      How do I find the Serial Number or IMEI for my product? 

      Am I entitled to a copy of Windows 10 Pro Digital Download? 

      Yes. All Lenovo customers who own a THINK system where the system was shipped with Windows 10 Pro are eligible to perform a onetime digital download and create their own USB recovery key. Once you have placed an order you will not be eligible to re-order again.

      Will I get technical help to download and create the recovery key? 

      Yes. Lenovo Digital Download system is designed to walk our customers through the entire process of downloading and creating the key. Once you start the process appropriate documentations will be provided to you which will help you complete this process successfully. Please read all the documentation carefully and follow the outlined process.

      What should I do if I run into issues and need help? 

      If at any point if you run into issues, you can create a trouble ticket with our support team. As you move along the process you will see links which articulates your potential problem and by clicking this link you can create a trouble ticket with our support team. Alternatively, you can also send an email to recovery@lenovo.com to create the trouble ticket.

      Please provide as much information as possible when you create the trouble ticket. Artifacts like screen shots of the errors, documentation on exact steps taken so far, any log files that may be present in your system will be very useful in troubleshooting your issue in a timely manner.

      Please note that once you create a trouble ticket, our level - 0 support team will collect as much information as possible from you and if cannot be resolved by level - 0 support, appropriate technical teams will be engaged for further trouble shooting.


      Related Information:

      Warranty Status Lookup 
      How do I find the Serial Number or Machine Type for my product? 
      How to create Recovery Media in Windows 7 
      How to create USB Recovery Media in Windows 8 to recover a Think system 
      How to create USB Recovery Media in Windows 8 to recover a Idea system 
      How to purchase recovery DVD's by calling the Lenovo Support Center
      green_leaf
      Lenovo’s commitment to staying green
      Lenovo is committed to help protect our environment. By making recovery media available only when needed instead of shipping with each computer, together we can achieve the following:
      factory
      Reduce 2,100 metric tonnes of carbon per year resulting from the transportation of recovery media
      home
      Save enough energy to power 192 average homes annually*
      trashcan
      Prevent 500 metric tonnes of unused or obsolete media from ending up in landfills each year
      Help us conserve resources by minimizing the number of recovery-media kits that you request from Lenovo.
      *Based on the US EPA’s Greenhouse Gas Equivalencies Calculator.
      green_leaf
      Lenovo’s commitment to staying green
      Lenovo is committed to help protect our environment. By making recovery media available only when needed instead of shipping with each computer, together we can achieve the following:
      factory
      Reduce 2,100 metric tonnes of carbon per year resulting from the transportation of recovery media
      home
      Save enough energy to power 192 average homes annually*
      trashcan
      Prevent 500 metric tonnes of unused or obsolete media from ending up in landfills each year
      Help us conserve resources by minimizing the number of recovery-media kits that you request from Lenovo.
      *Based on the US EPA’s Greenhouse Gas Equivalencies Calculator.