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Troubleshooting power issues - Value Line notebooks

Some of the steps may not apply to your computer. Test for system power after performing each step.

Select your symptom from the list below or continue to the need more help? section.

No power at all
System does not run on battery power
Battery does not charge or power the system for the expected length of time
Troubleshooting Power management issues - If the battery does not charge or power the system for the expected length of time
Getting power but not starting up
Troubleshooting startup or booting issues - for error messages encountered during the startup process

No power at all
  1. Verify the power status indicator.
    The power status indicator Power indicator symbol is illuminated whenever the computer is on and is not in standby or hibernation mode.
  2. Check all power connections, and remove any power strips and surge protectors to connect the AC adapter directly to the AC power outlet.
  3. Inspect the AC adapter.
    Check for any physical damage, and ensure the power cable is firmly attached to the adapter brick and the system.
  4. Verify the AC power source is working by attaching another device to the outlet.
  5. Remove the Value Line notebook from any docking station or port replicator.
  6. Remove all devices and then test for system power with minimal devices attached.
    1. Disconnect the AC adapter.
    2. Remove the battery pack.
      Go to removal and installation instructions for the battery pack
    3. Remove any externally or internally installed options and other devices.
    4. Wait for 30 seconds before reconnecting the devices and power sources.
    5. Reinstall only the memory DIMM and the known good battery pack or AC adapter to test the system with minimal devices attached first.
    6. Reinstall each device one at a time that was removed in the steps above.
  7. If these steps have not solved your problem:
    Browse for other Power tips for your system
    Or refer to "Need more help?"
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System does not run on battery power
  1. Remove and reseat the battery to make sure it is properly connected.
    Go to removal and installation instructions for the battery pack
  2. Swap batteries with another similar system, if available.
    If another similar system is available, then verify that the battery pack works in the other system and that the other system battery pack works in this system.
  3. Verify the battery status indicator.
    The battery status indicator Battery indicator symbol is normally illuminated whenever the battery is installed and the computer is on, or the AC adapter is connected and the battery is charging. This indicator may be blinking or solid in color depending on the status of the battery.
    Go to system status indicators and other diagrams
  4. If these steps have not solved your problem:
    Browse for other Power tips for your system
    Or refer to "Need more help?"
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Need more help?
Please select one of the following options for further assistance:

View system service part numbers
Battery troubleshooting
Submit a technical question
Contact your local technical Support Center
Check warranty status and upgrade
Return to the main troubleshooting page for Value Line notebooks