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Microsoft Windows 8 Touch and Pen calibration tool runs in Landscape mode only

Symptom 

When the user launches the Touch and Pen calibration tool in the Portrait mode by selecting the Calibrate button for Touch or Pen input in the Control Panel table PC Settings applet on Microsoft Windows 8, the calibration screen is displayed in Landscape mode.  This will result in part of the window not being visible and then the calibration cannot be completed.

 

Affected Configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkPad

Affected systems:

  • ThinkPad Helix, X1 Helix, X1 Helix 3G
  • ThinkPad Tablet 2
  • ThinkPad Twist S230u

System is configured with:

  • Touch panel
  • Stylus pen   

Operating Systems

  • Microsoft Windows 8

     

Limitation

This is the design of Microsoft Windows 8.

The inbox calibration tool should not be used as the system should already be pre-calibrated for optimum performance.

 

Solution

The user should touch anywhere on the calibration screen multiple times until the calibration will complete eventually.  Then, select “No” when a message to save the calibration data is displayed.  The data is not saved.

 

Workaround

The user can change the display mode to Landscape prior to launching the calibration tool.  The screen orientation can be changed by launching the Control Panel Display applet and selecting "Adjust resolution".  Under Orientation, the user can switch between Portrait and Landscape.

 

Additional information

Microsoft has provided the KB article at the following URL:

       http://support.microsoft.com/kb/2865923

For more information on pen calibration, go to: ThinkPad Tablet 2 and Helix Pen calibration procedure

Trademarks

Lenovo, ThinkServer, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other company, product, or service names may be trademarks or service marks of others.

 

 


  • Alias ID: SF13-T0093
  • Document ID: HT078427
  • Last Updated :6/17/2014
  • (c) 2014 Lenovo