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IdeaPad U460 models may shutdown unexpectedly

SYMPOM:

The system shuts down unexpectedly during normal usage.

This tip is for the following regions: North America, South America, Central America, Western Europe, ASEAN adn RUCIS

AFFECTED CONFIGURATIONS:

All U460 models configured with discrete graphics that were manufactured between 1st June 2010 and 15th August 2010.

(U460S is not affected)

SOLUTION:

Root cause:

There is a defect that affects a small percentage of the heat-sinks used on the U460 that causes the graphics processor to overheat, causing the system to shutdown.

Solution:

Any customer who experiences repeated unexpected shut downs should call the support number listed in their user guide. This can also be found at:

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-76613

Lenovo will arrange for the system to be sent to the depot to have it reworked.


  • Alias ID: 12866115959946
  • Document ID: HT071435
  • Last Updated :3/26/2014
  • (c) 2014 Lenovo