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Webcam is not working or detected


The above symptom may occur on the following systems:

All Idea Laptops

On the following software:

Energy Management

Lenovo EasyCapture


1.Please confirm that your computer has a built-in camera. This device is often installed on top of the LCD panel. If there is nothing there, you may take an external one.

2.Please follow the steps below to check whether there is an Imaging device named “Lenovo Easy Camera

  • Click Start menu --> right click-on Computer--> select Properties.


  • Click Device Manager and you can see whether there is an Imaging device named Lenovo Easy Camera.





For laptops, camera can be disabled by soft switch. If there is no Imaging Device, press FN+ESC to try, if the failure still exists, please click the link below to contact your local service center:


For other models, if there is no Imaging Device in Windows Device Manager, please contact your local service center too.


3.If there is an Imaging Device in Windows Device Manager but it takes an exclamation mark, or its icon is correct but cannot work, please download and re-install newest camera driver.

Please go to
-->enter machine information like B560 in the product search box ---> click the green button besides the box --> select Lenovo B560 Notebook.  Then you can see all the drivers. Download what you need according to your operating systems.

  • Alias ID: 12947146016094
  • Document ID: HT071255
  • Last Updated :26 Mar 2014
  • (c) 2014 Lenovo