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The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista

Diagnose and fix the problem automatically

The Your CD or DVD drive can''t read or write media troubleshooter may automatically fix the problem described in this article.


This troubleshooter fixes many different problems. Learn more (http://support.microsoft.com/mats/cd_dvd_drive_problems)

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Note If you would rather fix this problem yourself, go to the "Let me fix it myself" section.
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SYMPTOMS

When you restart the computer, the CD drive or DVD drive no longer works as expected. This problem may occur if one of the following scenarios is true:

  • You upgrade a computer to Windows Vista
  • You install Windows Vista Service Pack 1 (SP1)
  • You install or uninstall applications that have a CD/DVD filter driver


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CAUSE

This problem may occur because of one of the following reasons:

  • The filter drivers in the CD and the DVD storage stack are not migrated successfully to Windows Vista.
  • You uninstalled CD software that fails to properly remove itself in the registry.
  • You installed software that adds filter drivers in the CD and the DVD storage stack that interfere with existing filters.


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Let me fix it myself

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

  1. Click Start Collapse this image Expand this image Start button, type regedit in the Start Search box, and then click regedit in the Programs list.

    Collapse this image Expand this image User Account Control permission If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  2. Locate, and then click the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
  3. In the right pane, if you have UpperFilters, right-click UpperFilters, and then click Delete.
  4. Click Yes to confirm the removal of the UpperFilters registry entry.
  5. In the right pane, if you have LowerFilters, right-click LowerFilters, and then click Delete.
  6. Click Yes to confirm the removal of the LowerFilters registry entry.
  7. Exit Registry Editor, and then restart the computer.

Note After you remove the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall any affected programs. If the problem recurs, contact the program vendor to determine whether an update is available for the program.

For information about your hardware manufacturer, visit the following Web site: Hardware and software vendor contact information

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MORE INFORMATION

For more information about the filter drivers that may be loaded in Windows Vista, run the DevCon program. To do this, follow these steps:

  1. Obtain and extract the DevCon program. The following file is available for download from the Microsoft Download Center:
    Collapse this image Expand this image
    Download Download the DevCon package now. (http://download.microsoft.com/download/1/1/f/11f7dd10-272d-4cd2-896f-9ce67f3e0240/devcon.exe) Release Date: Jan-29-2003 For more information about how to obtain this program and about how to use this program, click the following article number to view the article in the Microsoft Knowledge Base: 311272 The DevCon command-line utility functions as an alternative to Device Manager
  2. Click Start Collapse this image Expand this image Start button, type cmd in the Start Search box, right-click cmd in the Programs list, and then click Run as administrator.

    Collapse this image Expand this image User Account Control permission If you are prompted for an administrator password or confirmation, type your password, or click Continue.
  3. At the command prompt, change the directory to the directory to which you extracted the DevCon files.
  4. Type devcon stack gencdrom, and then press ENTER.

Then, information that resembles the following appears:

IDE\CDROM<name>_____CDRW121032______1.08\5&60546BC&0&0.0.0 Name: <name> CDRW121032 Setup Class: {4D36E965-E325-11CE-BFC1-08002BE10318} CDROM Upper filters: <driver name> Controlling service: cdrom Lower filters: <driver name> 1 matching device(s) found.



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REFERENCES

For more information about a similar problem that you may experience on a computer that is running Microsoft Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 314060 (http://support.microsoft.com/kb/314060/ ) You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"

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APPLIES TO
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Home Basic
  • Windows Vista Home Premium
  • Windows Vista Ultimate
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate 64-bit Edition
  • Windows Vista Starter


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  • Alias ID: 1261110914140270
  • Document ID: HT070598
  • Last Updated :6/17/2014
  • (c) 2014 Lenovo