Print
login Account
Search
Unsupported Browser Detected: Dear user, the browser you’re currently using is not supported by this website. Please click here for more information about the browsers we support and how to obtain them.

Desktop Super Multi-Burner (0A65618), Bluray burner (45K1675) - Disc burn process cannot be started on DVD movie Factory 7 on Windows 7 when Windows Explorer is open

Symptom

Disc burning process canot be started on DVD Movie Factory 7 (DMF7) on Windows 7 when Windows Explorer is open.

Reproduce procedure:

  1. Open DMF7.
  2. Keep Windows Explorer open.
  3. Try to burn data to a re-writeable disc.
  4. A warning message will pop up to say The burner is busy for another application and the burn process cannot be started. -- Issue
Affected configurations

Affected Operating system: Windows 7

Affected optical drives:

  • Desktop Super Multi-Burner: Marketing part number 0A65618
  • Bluray burner: Marketing part number 45K1675

Affected software: Corel DVD Movie Factory SE 7.00.30091.0/7.00.40498.0

Solution
  1. Temporary workaround: Close Windows Explorer and try again. (Issue will happen again next time)
  2. Permanent workaround: Click Start > My Computer > Organize > Layout > uncheck the Navigation pane > close all Explorer windows (Issue won't happen again any more)
Additional information

Issue will only occur on the affected optical drives on Windows 7 systems.


  • Alias ID:
  • Document ID: HT051765
  • Last Updated :6/17/2014
  • (c) 2014 Lenovo