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Office 2010 Starter cannot print license agreement in InstallShield Wizard - All ThinkStation, All ThinkCentre and All ThinkPad

Symptom

When user double clicks to install executive (.exe) file that is built by InstallShield, if they click "Print" button on the License Agreement page in InstallShield Wizard, Office 2010 Starter may be launched automatically with an error "This file could not be found" and print will be failed.

License Agreement Page in InstallShield Wizard:

Error message in Office Word Starter:

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • All ThinkStation
  • All ThinkCentre
  • All ThinkPad

Applies to:

  • Microsoft Windows 7

Additional Information:

This issue only occurs on Office 2010 Starter, user can input Office Product Key to upgrade Office starter to Professional or Home and Student or Home and Business versions.

Solution

None. This issue is caused by the InstallShield.

Do not replace any hardware.

Workaround

User can copy the license content and paste it in Office Word Starter and print it.


  • Alias ID: SF11-D0102
  • Document ID: HT050727
  • Last Updated :6/17/2014
  • (c) 2014 Lenovo