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MuteSync service fails when customer opens the audio player or sound recorder the first time - ThinkCentre M70z

Symptom

MuteSync service fails when customer opens the audio player or sound recorder the first time.

Affected configurations

The above symptom is associated with, but not limited to, the following systems:

  • ThinkCentre M70z

Applies to:

  • Microsoft Windows 7
Fix

The application is WinDVD and Sound Recorder provide by Microsoft. This issue has only been seen with Windows 7 Starter and Windows 7 Home Basic 32bit.

Click "Close Program" button, then launch MuteSync.exe from C:\Program Files\Lenovo\Lenovo MuteSync.