Servicer Login
login Account
Unsupported Browser Detected: Dear user, the browser you’re currently using is not supported by this website. Please click here for more information about the browsers we support and how to obtain them.

Access Connections crashes when used with Mozilla Firefox - ThinkPad


Access Connections may crash or become unresponsive with Mozilla Firefox installed.

Affected configurations

Any of the following Lenovo ThinkPad systems running on Microsoft Windows Vista with the following configurations:

  • ThinkVantage Access Connections for Vista.
  • Mozilla Firefox.

Remove the Override proxy configuration setting in the Access Connections profile.

To remove the setting, follow the below steps.

  1. Open Access Connections.
  2. Click on Switch to : Advanced tab.
  3. Click on location profile.
    Access Connections Location Profile
  4. Select WLAN profile you created (for example home).
  5. Click on Edit profile.
    Edit Access Connections Location Profile
  6. Click on Additional Settings tab.
  7. Uncheck: Override proxy configuration.
  8. Click on OK and exit.
    Access Connections Location Profile Additional Settings
  9. Repeat steps 4-8 for all other profiles.
Additional Information

This will be fixed in Access Connections 5.1x.


  • Alias ID: MIGR-70819
  • Document ID: HT001810
  • Last Updated :17 Jun 2014
  • (c) 2014 Lenovo