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Warranty Lookup - Help

For users who have purchased a new system
  • My warranty dates are wrong
  • I'm getting "Error : Machine Type and Serial Not Found in IBase."

Solution:
Click here to view instructions on how to resolve this issue.

 
For users who have purchased a warranty upgrade or extension
  • My warranty dates are not updated.

Solution:
Click here to view instructions on how to register your warranty upgrades or extensions.

 
General help
  • The tool is not responding
  • I'm getting "Error connecting to server, please try again later"

Solution:
Please provide your feedback by clicking on the "Click here to rate this page" button at the bottom right of your screen.


  • Alias ID:
  • Document ID: HF003381
  • Last Updated :6/23/2014
  • (c) 2014 Lenovo