Print this page
login Hesap
Search
Unsupported Browser Detected: Dear user, the browser you’re currently using is not supported by this website. Please click here for more information about the browsers we support and how to obtain them.

Error message when you start Outlook 2007: "Cannot start Microsoft Office Outlook Cannot open Outlook window

Symptom

When you start Microsoft Office Outlook 2007 for the first time, you may receive the following error message:

"Failed to register a VB Script DLL. Reinstall or run Regsvr32.exe VBScript.dll to self register."

Then, when you start Outlook 2007, you may receive the following error message:

"Cannot start Microsoft Office Outlook. Cannot open Outlook window"

Affected configurations

The above symptom may occur on the following systems, but not limited to the following:

  • Lenovo 3000 J200 (9690, 9691)
  • Lenovo 3000 J200p (9689, 9688)
  • Lenovo 3000 J205 (9687, 9686)
  • Lenovo 3000 K100 (5301)
  • Lenovo 3000 S200 (9684, 9685)
  • Lenovo 3000 S205 (9680)
  • ThinkCentre A57 (type 9703, 9788, 9789, 9794, 9807, 9851,9853, 9859)
  • ThinkCentre A57e (type 9784, 9792, 9788, 9704, 9785, 9702, 9709, 9789, 9708, 6306)
  • ThinkCentre A61 (type 9126, 9129, 9135, 9120, 9134, 9136, 9137, 9141, 9142, 9143, 9144, 9156, 9157, 9158, 9169, 9171, 9140)
  • ThinkCentre A62 (type 7057, 7061, 7062, 7090, 7092, 9342, 9421, 9485, 9486, 9623, 9624, 9625, 9705, 9707, 9935, 9945, 9953)
  • ThinkCentre M57 (type 6068, 6069, 6074, 6081, 6086, 9172, 9174, 6008, 6010, 6075)
  • ThinkCentre M57e (type (9481, 9489, 7065, 7066, 7096, 7098, 9359, 9482, 9622, 9487, 9948, 9349, 9357, 9439, 9488, 7064, 7094, 9356)
  • ThinkCentre M57p (type 6064, 6067, 6073, 6078, 6088, 9196, 9012, 9018, 9087, 9096, 9163, 9193, 9967, 9013, 9019, 9088, 9160, 9164, 9194)
  • ThinkCentre M58 (type 6139, 6175, 8820, 7187, 7348, 7359, 7626, 7637, 8910, 7174, 7354, 7360, 7627, 7638, 6258, 6303, 9960, 7244, 7355, 7373, 7628, 7639, 6239, 6302)
  • ThinkCentre M58p (type 6136, 6137, 6138, 6209, 6234, 7188, 7220, 7346, 7357, 7358, 7635, 7630, 8338, 9965)
  • ThinkStation D10 (type 6427, 6493)
  • ThinkStation S10 (type 6423, 6483)
Solutions

This is a known issue by Microsoft with a public article and fix:

Please contact Microsoft for their hotfix.

http://support.microsoft.com Search for article 961100


  • Alias ID: SF09-D0010
  • Document ID: HT002832
  • Last Updated :17.6.2014
  • (c) 2014 Lenovo