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Rescue and Recovery will install but not all functions work


Rescue and Recovery will install, but not all functions may work. These functions include booting to the Pre-Desktop environment, making Recovery CDs, and making USB drive bootable.

If the user name has certain Double Byte Character Set (DBCS) characters in it, then the installation of Rescue and Recovery may look like everything installed correctly. However, it is possible that some of the files needed did not unzip correctly and so all the files did not actually install and some features will not work.

Affected configurations

Any system running Rescue and Recovery version 2.04.0182


A workaround is to install Rescue and Recovery in this order:

  1. Create the folder c:\temp.
  2. Copy the Rescue and Recovery installation package to c:\temp.
  3. Click Start, click Run, type cmd, then click OK.
  4. In the command prompt, type the following commands and press Enter after each line:

    set TEMP=c:\temp
    set TMP=c:\temp
    cd c:\temp


CMVC Defect Number: 297894

  • Alias ID: MIGR-62599
  • Document ID: HT036955
  • Last Updated :17 Jun 2014
  • (c) 2014 Lenovo